Terms & Conditions

General Terms and Conditions of the Bikonur, ltd. Company for www.bikonur.com e-shop (from here on as “GTC”)


I. Basic provisions 

These GTC govern relations between contractual parties of the purchase contract, where one party is the Bikonur, ltd. company, ID 44648413, address Hrušovská 52, 821 07 Bratislava, SR, registered at the  District Court Bratislava I, sec. Ltd, in.no. 57618/B as seller (from here on as “seller“) and the other party is buyer and/or ordering party (from here on as “buyer“). Further information on the seller is listed at the webpage www.bikonur.com in the section “About Us“

The buyer is consumer or entrepreneur.

Legal relations between the seller and the consumer not explicitly governed by these GTC are governed by respective provisions of the Law No. 40/1964 S, Civil Code as well as related regulations. 

Entrepreneur is understood as:

•         person registered in the commercial register,

•         person doing business under trade license

•         person doing business under other than trade license based on individual regulations,

•         person in agricultural production and registered in the register based on individual regulation.

Legal relations between the seller and the buyer, who is entrepreneur, not explicitly governed by these GTC or the contract between the seller and buyer are governed by respective provisions of the Law No. 513/1994 S, Civil Code as amended as well as related regulations. In case of any differences between GTC and individual contract, the text of the contract has precedence.

Buyer confirms by submitting an order that he is familiar with these GTC, the inseparable part of which is the claim procedure and the document “Delivery method“, conditions of the ordered service and/or offered license entitlement and that he agrees to them as in force at the time of placing the order. The buyer receives a copy of the GTC as an appendix of the order confirmation to the provided email address. The buyer is aware that by purchasing products in the commercial offer of the seller, he is not entitled to any rights to use registered trademarks, names or company logos or patents of the seller or other companies, if an individual contract does not specify otherwise in a specific case.

Purchase contract

If the buyer is a consumer, proposal for closing a purchase contract is the placement of offered goods by the seller on the pages; purchase contract is closed by sending an order by the buying consumer and accepting the order by the seller. The seller immediately acknowledges the reception of the order to the buyer by sending an informative email to the provided email. However this has no effect on closing the contract. Attachment to this confirmation is valid GTS and claim procedure of the seller. Created contract (including agreed price) can be changed or cancelled only based on an agreement of both parties or based on legal reasons. For exception to this procedure, see point V. Ordering.

If the buyer is entrepreneur, proposal for closing a purchase contract is sent order of goods by the buying entrepreneur and the purchase contract itself is closed at the moment of delivery of binding confirmation by the seller to the buying entrepreneur to his proposal. 

Relations or conflicts which occur based on the contract will be solved exclusively under the applicable law of the Czech Republic (with the exception of rights of the consumer, which are upheld under the Slovak law) and will be resolved by the courts under the relevant legal regulations.

The contract is closed in Slovak language.

Closed contract is archived by the seller for the duration of at least five years from the day of its closing, however no longer than the period set by the respective legal regulations, for the purpose of its successful fulfilment and it is not accessible to third non-participating parties. Information on individual technical steps leading to the closing of the contract is apparent from these terms and conditions, where this process is understandably described. The buyer has the possibility before sending the order to check it and correct it. These GTC are available at individual portals of the seller and thus activation and reproduction by the buyer is possible.

Costs for using long distance communication means (telephone, Internet, etc.) for the realization of the order are of standard amount, depending on tariffs of telecommunication services the buyer is using.


II. Security and data protection

The seller declares that all personal data is confidential, will be used only for the fulfillment of this contract with the buyer and marketing events of the seller and will not be published, offered to third parties, etc., with the exception of a situation related to the distribution or payment related to the ordered goods (notification of the name and delivery address). The seller shall proceed in a way not to harm the rights of the data subject, especially the right to human dignity and observes the protection against unlawful invasion of private and personal life of the data subject. Personal data provided by the buyer of his own free will to the seller for the purpose of fulfilling the order and marketing events of the seller are collected, processed and stored under applicable law of the Slovak Republic, especially under the Law No. 428/2002 S. On Protection of personal data as amended. The buyer gives the seller his agreement to store and process this personal data for the purposes of fulfilling the subject to purchase contract and use for marketing purposes of the seller (especially the sending of commercial notifications, telemarketing, sms) and until the time of his written statement of disagreement with this processing, sent to the address of the seller. Written statement is considered in this case also in its electronic form, especially through the contact form at the Bikonur.com webpages. The buyer has the right to access his personal data and right to its correction (through access to his profile or through the means of stated contact form), including the right to explanation and removal of unsatisfactory state) and other legal rights to this data.

The Bikonur Company respects the privacy of individuals and does not collect or manage personal data, which were not provided by persons to which are they related of their own free will. If you do not wish for us to collect your personal data, please let us know.

The Bikonour Company upholds all national laws regulating the use and collection of personal data. Your name, e-mail and post address can be provided to third parties securing the delivery of shipment for us. In other cases the data is used only for sale support and products development. 

With the exception of the above stated, no personal or other data will not be provided or shared


III. Business hours

Orders through the internet shop of the seller: 24 hours a day, 7 days a week, through email during business days. 


IV. Prices

All prices are contractual. The on-line shop always has current and valid prices. Prices are final, i.e. including VAT, event. all other taxes and fees, which the consumer has to pay to get the goods, this does not apply to transportation fees, etc.

Sale prices are valid as long as stock lasts when number of stock of goods on sale is stated or for limited time period.

Original price means price of goods / service / license for which the Bikonur Company offered given goods without any consideration to overall possible bonuses, marketing campaigns for sale support or other sale events on its operated e-shop.


V. Ordering

The buyer receives the goods for price valid at the time of ordering. The buying consumer has the possibility to familiarize himself with the total price, including VAT and all other fees (PHE, etc.) before placing the order. This price will be listed in the order and in the message confirming the acknowledgement of the order of goods. The buyer has the right to familiarize himself with the fact, for which time period is the offer or price valid, before placing the order.

Order can be place in these ways:

•         through e-shop www.bikonur.com;

•         email to info@bikonur.com.


VI. Termination of contract

Termination of the contract by the buyer, who is consumer

Pursuant to § 7 of the Act on protection of the consumer in door-to-door sale and distance sale (Law No. 102/2014 Z. z.) the seller has the right to withdraw from a contract closed in this way without stating a reason within 14 calendar days from receiving the goods or closing the contract on providing a service, while it is necessary for the letter on contract withdrawal to be delivered to the seller in this time period. The buyer has this right even in case if he personally picked up goods ordered through the Internet in premises of the pick-up place of the seller.

Please send the termination and the goods to this address:

Bikonur s.r.o

Páričková 18, 821 08 Bratislava 

The goods should be returned by the buyer completely, with complete documentation, undamaged, clean and if possible including the original cover, in condition and value in which he taken over the goods. In case the goods will be incomplete or damaged, the seller can reduce the purchase price reflecting this amount (pursuant to § 458 sec. 1 Civil Code).

Money for returned goods will be returned to the buying consumer no later than 14 days from the day of delivery of the notification on purchase contract termination.

Except for cases when the termination of the contract is explicitly agreed upon, the consumer cannot terminate contracts:

a.    for delivery of the goods, which price depends on fluctuations of the financial market, independent on the seller’s will,

b.    for delivery of goods customized as per the wishes of the consumer or for his person, as well as perishable goods or goods succumbing to quick wear or obsolescence,

If the buyer decides to terminate the contract in stated period, for quicker processing of the termination we recommend to deliver the goods to the address of the seller together with attached letter and eventual reason for the termination of the purchase contract (it is not a condition), number of receipt and bank account number or statement whether the sum will be paid out in cash or will be used for another purchase.

The buyer acknowledges the fact that if the goods are accompanied by gifts, the donation contract between the seller and buyer is closed with the condition, that if the consumer executes his right to terminate the contract, the donation contract loses effect and the buyer is obliged to return provided gifts together with the goods. In case these will not be returned, these values will be considered as unjust enrichment of the buyer. 

By meeting all of the above stated conditions for return of goods, the buyer is entitled to refund of finances tied to the return of goods, which will be returned to the buyer no later than 14 days from the termination of the contract. If a bank account number is not provided, in the same time period a sum for further purchase or cash pick-up is provided based on provided original credit note, which is sent to the customer without any unnecessary delay after processing of purchase contract termination is finished.


Termination of the contract by the buyer, who is entrepreneur


In case the buyer is an entrepreneur, the buyer can be offered an alternative termination of the purchase contract based on the condition of the returned goods, passed warranty and current price of the returned goods. The condition of the goods is assessed by the seller. In case conditions acceptable for both parties are not agreed upon, the goods will be returned at the costs of the seller. The seller is entitled to charge the buyer other occurred costs.

When issuing the credit note the buyer can be asked to provide ID for the purpose of protecting the ownership rights of the buyer. By providing the ID the buyer agrees to the processing of his personal data as per point II. (pursuant to §3 of Law 428/2002 S., on Protection of personal data).

Due to protection of the buyer’s rights, if the buyer is a legal entity and will require refund through credit note directly in the shop, the adequate sum will be paid only to persons entitled to act on behalf of given legal entity, i.e. statutory body or person, who will demonstrate officially certified power of attorney.


VII. Payment methods

The seller accepts the following payment options:

a. payment in advance through money transfer

b. payment through web interface of the bank (on-line by payment card)

The goods remain in the ownership of the seller until the payment is complete and the goods are taken by the buyer, however the risk of damage to goods moves to the buyer when he takes the goods.


VIII. Delivery methods

Personal pick-up:

The goods can be picked-up only by the buyer. This person has to identify himself sufficiently and prove his identity by a valid ID card or passport. 

Courier delivery:

The goods can be shipped to the buyer by the GLS courier. The price of transportation is guided based on the pricelist valid at the day of the order.

You can find transportation fees at the Bikonur.com webpage.

The buyer who is not an entrepreneur is obliged (to the buyer who is a consumer it is recommended) to inspect the delivery together with the courier upon its delivery (number of packages, integrity of the tape with company logo, damage of the box) as per attached transportation document. The buyer is entitled to refuse to take the shipment, which is not in accordance with the purchase contract, when the shipment is e.g. incomplete or damaged. If the buyer takes shipment from the courier in this condition, it is necessary to describe the damage in the receipt protocol of the courier.

Incomplete or damaged shipment has to be reported without any delay by email to the email address info@bikonur.com, write down a damage protocol together with the carried and send it without unnecessary delay per email or post office to the seller. Additional claims of incompletion or exterior damage of the package do not deprive the buyer of the right to claim, however they do entitle the seller to the possibility to point out, that this is not in breach of the purchase contract.


IX. Warranty conditions

Warranty conditions for goods are guided by the Claim procedure of the seller and valid legal regulations of the SR. The purchase receipt serves as the warranty certificate.

The buyer has the right to return the goods without stating a reason within 14 days from the purchased of the goods through online shop. The time period starts on the day when the customer took the goods. The customer cannot withdraw from the contract and return the goods without stating a reason in case the goods are custom made (goods manufactured based on specific requirements of the buyer)

The buyer can execute his right to withdraw from the contract and return the goods in written form. For this purpose he can use the form attached to these GTC or can do so through email.


X. Closing provisions

These General Terms and Conditions are valid and in effect from 9.4.2015 and abolish previous GTC. The seller reserves the right to change GTC without prior notice.